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The Next President Must Have an Integrated Social Media Strategy

When President Obama became president, it was widely reported that he used social media and technology to help gain the momentum and the votes he needed.

Today, if we look at the republican candidates and their use of social media, we see that each has a lopsided social media strategy at best. In other words, someone might have a lot of Facebook activity, but not much on Twitter. One might have a lot of “likes” and another one may not have any “likes” because they don’t understand what “likes” do. Some of them have Facebook and Twitter, but they aren’t on YouTube.

For example, let’s look at frontrunner Mitt Romney. He has over 1.3 million Facebook “likes.” That’s powerful. But his Twitter followers are only around 200,000, and his You Tube subscribers are a measly 3,300 (as of this writing). So he’s doing great in one area, but where’s the rest?

The other candidates have a similar track record. They’re really good at one or two things, but there’s no overall, consistent social media strategy. I see the same challenge in the business community every day.

Here’s an important point for everyone to consider: Many people think social media is all about Facebook and/or maybe it’s all about Twitter, but it’s so much more than that. Facebook is the current leader under a certain category of social media. But realize that leaders come and go. Any leader is good for a certain period of time, but then someone else takes over.  Why?  Because technology shifts.

For example, when it came to search, Yahoo was the leader of search…until Google came along.

Occupy Wall Street Protests & Smartphones

Spontaneous demonstrations have popped up around the world and around this country before- that’s nothing new.  They’ve been happening for over 45 years, including during the Vietnam War era.

But what is different about the movements most recently is Smartphones: 85% of phones sold globally this year have been Smartphones. This translates to internet, email and social media access.

Cumulatively, Smartphones sold over the last several years create an enormous user base of people with access to this inexpensive type of computer. This enables an increasing number of spontaneous demonstrations, because these Smartphones and most importantly, the instant information and communication they provide makes it very easy to organize them.  It’s so easy to get large numbers of people to meet at a specific point, and it’s also very easy to find people of like minds.

For example, there are many forms, let’s call them “online communities of interest.”

There are 2 types of online communities:  online communities of interest and online communities of practice.  Not many use practice, but it can be very big for business.

For example, an online community of practice might be chief financial officers from banking, and all of the chief financial officers of all banks might decide to have an electronic community for that level.

Or, it could be a company.  For example, one of my clients has over 30,000 engineers.  So, maybe it’s a community of practice of engineers within that company, since there are so many. They problem-solve and share best practices.

Communities of interest, on the other hand, the subject or interest might be sailboats.  But not just any sailboat, it might be a 15-foot laser sailboat, or it might be a 50-foot sailboat, or it might be a certain brand of sailboat.  Or it could be a Corvette; but not just any Corvette, it might be 1960 Corvettes.

Now there are literally millions of these communities of interest, where people are laser-light focused on one area.

So, if you’re trying to set up a protest, you can do a quick search for “communities of interest,” find many, many people that are interested in that one thing, and invite them to the protest.  And bingo, there you go, you’ve got yourself a protest.

You can find them easily, using GPS and other means to target them geographically, or have them meet simultaneously in major cities, and make it even global.

The point being that it’s going to be easier and easier to organize protests and have large turnouts, and to build momentum with them.  Now, we are just beginning to see that.

I think we were all interested in seeing what happened in the Middle East, some of the protests, and how quickly those were formed and spread.  And, of course, we all know that was done with the spread of Smartphones.

Soon, all phones will be Smartphones, because it’s becoming less and less expensive to create the components that are needed for a phone to be smart; meaning getting Internet access and email.

Social Media Reshaping Both Business, Protests

Q&A talks about social media and the Occupy movement with author and futurist Daniel Burrus. His consulting business is Burrus Research Associates in Hartland, Wis.

Q: You put forth the question: Is the 1 percent of the population’s wealth really fueling the Occupy protests across the nation, including Hartford, or is it that with social media it is so easy to get a protest going no matter what the cause? OK, which is it?

A: The Occupy protests are due to shared concerns by a large number of people, but they are only the latest in a series of protests that have been enabled by social media and there will be many more on a variety of subjects. It has never been easier to get a protest going anywhere in the world using social media tools to both connect to the targeted audience, in this case potential protesters due to their discussions, interactions and communities of interest, and arrange a specific time and place to meet. This will become easier every year due to increasing technical advances.

Q: Spontaneous demonstrations that pop up across the country hardly seem new, though. In the last 45 years, since the Vietnam War for example, there have been events like these. What’s different?

A: Smart phones. Because smart phones are with us all the time, and they are both a phone and an inexpensive computer that has access to the Internet including social media, and 85 percent of all phones sold globally this year are smart phones, and there were already a large number of smart phones in use in 2010. Spontaneous demonstrations will continue to be the new normal.

Social Media Revolution and Occupy Wall Street

Thanks for the proliferation of smart phones, which give access to the Internet and access to social media in a mobile format, it is very easy for anyone or any group to create a protest at a large level. We’ve seen it done in Egypt and in other parts of the world. Today, we’re witnessing it in the United States with the Occupy Wall Street movement. Getting a large number of people in multiple locations to gather at a specific time and place is not hard to do. And frankly, it will be easier to do as time goes on.

In the case of the Wall Street Protests, I’ve seen several interviews of spokespeople for the protestors. When they’re asked, “What are you protesting?” they reply, “What we’re trying to do is to create dialogue and communication with Wall Street.” Invariably, the interviewer then asks, “A dialogue about what?” To which the protesters reply, “We’re just trying to create communication and dialogue.”

Confusing? Not really.

Remember, communication and dialogue are important aspects of social media. Yet they are not important aspects of corporate America. I’ve surveyed close to a million executives and top-level people from virtually every industry, and I’ve asked them, “Are you better at informing or communicating?” By far, they say that they’re better at informing. In other words, we’re masters of the information age, but we’re not masters of the communication age. And social media is part of the communication age.

Is Facebook The New Internet? Part 2

Only a couple of years ago, prior to Google’s involvement in the mobile phone market, I predicted that Google’s involvement was necessary or they would suffer the consequences of inaction. Why?  As smartphones became our dominant computing device, suddenly Google had a major problem as people would not be using their computers and therefore would not be able to use Google.

Google was doomed for failure if they didn’t act, and act fast to become a dominant prescence in the mobile phone market. And today, with Google’s Android operating system and their purchase of the mobile division of Motorola Google is in a very powerful position once again.

It’s important to take a look at the evolution of the Web and how it plays into the above scenario.

Web 1.0 was search; access to information.  It started with the beginning of a browser. This was 1994-1995.

Then, Web 1.0 evolved into Web 2.0, which started with social media. Social media’s foundation was built on content sharing.

Is Facebook The New Internet? Part 1

When we think of social media, the average user thinks of Facebook or Twitter.

It’s important to keep in mind, that Facebook is only the dominant company of the moment. Facebook represents a category that will remain, however their position will most likely change.

For example, look at the social media categories.

Social networking.  Who’s the leader?  Well, it’s Facebook.  But that’s only one category within social media, and it’s big, it’s huge, it’s gigantic.

But then we have professional networking.  Who’s the leader of that?  LinkedIn.

And then, there’s geosocial marketing.  And, of course, we’ve got companies like Foursquare.

And then, there is blogging, which is part of social media.  And, of course, the category leader is WordPress.

And then, there’s microblogging, which, of course the category leader is Twitter.

And then, there’s video sharing.  And while there are many, video sharing sites the category leader is YouTube.

Building A Cast For Mobile Social Media With Your Company

The phone was designed for two-way communication and since social media marketing is a two-way dialogue, it’s a natural extension to have mobile cell phone applications for social media programs that allow you to view and post to various social media sites.

The Compelling Reasons To Go Mobile With Social Media Marketing

If your company is using social media marketing but has not yet gone mobile with it, you must do so as soon as possible. Here’s are some compelling reasons why:

The Driving Forces of Mobile Social Media Marketing

As more people realize and embrace the fact that social media marketing is a real time experience rather than a “wait till I get to my computer” experience, they’re taking advantage of the processing power today’s mobile phones have to offer.

Social Media Guidelines For Your Organization (Part II)

In my article last month, I discussed the new frontier of Web 2.0 and the importance of customer engagement, communication and finding your focus. This month, I would like to share the guidelines that your staff can use to shape their posts around the company strategy. (Note: the following suggestions are general in nature. Please adhere to your state’s HR laws and seek legal counsel as needed.)

Social Media Guidelines For Your Organization

The new frontier of Web 2.0 is not just about informing your customers; it’s about communicating with them. Today’s Web 2.0 tools, such as blogs, Twitter, Facebook, LinkedIn, and the many other social media options, are all about customer engagement. When you send your prospects or clients an email, a mailer, or a newsletter, or when you place a TV, radio, or print ad, you’re informing your readers about something.

Social Media Marketing Mistakes to Avoid (Part II)

Last month, I shared a few common social media marketing mistakes and how to avoid them. This month, I would like to share some additional common oversights and ways to combat them.

Realize that there’s more to social media marketing and social media networking than Facebook, LinkedIn, and Twitter. Many industries are creating their own social media networks that you can utilize. A few examples include www.medicalmingle.com for healthcare, www.classroom20.com for teaching, and www.afsinc.org/facebook for manufacturing.

ALL SOCIAL MEDIA MARKETING DIALOGUE IS TWO-WAY

Social Media Marketing Mistakes to Avoid

As social media marketing and social media networking become more and more prevalent, the many errors people make with these new mediums often create new and unexpected problems. Why so many mistakes? Because these are new business tools that people often confuse for other things. In fact, many people think social media marketing and social media networking are the same thing. They’re not. And when you know the difference, you can use each more effectively to grow your business.

Marketing and networking are two completely different things. Marketing is about branding and positioning yourself while networking is about making connections. When you’re marketing, you’re putting out messages that define your company; when you’re networking, you’re engaging in a two-way dialogue where both parties gain benefit.

In the business world, networking takes on a different look and feel than when you’re networking for personal reasons. In business networking you’re not talking about your son’s baseball game or your weekend getaway. You’re focusing on answering client questions, passing on information to prospects, and gaining knowledge about your pressing business questions.

Before you embark upon using social media marketing and social media networking for the first time, or continue utilizing your existing accounts, be aware of the following common mistakes and how to avoid them.

SEPARATE YOUR SOCIAL MEDIA MARKETING AND SOCIAL MEDIA NETWORKING ACCOUNTS.
Most people don’t see the difference between the various social marketing and networking sites, much less the need to have separate business and personal accounts. In fact, some people even think they are only allowed one account per site. In reality, you can create a personal and corporate account for each site. You would then use your personal account for updating your friends and family on how the kids are doing and what you’re planning for the weekend, while you’d use your business account to connect with clients and brand yourself. The last thing you want to do is use one account for both, essentially mixing messages about the kids with your marketing efforts.

INTEGRATE ALL OF YOUR SOCIAL NETWORKING EFFORTS.
Many people view Facebook, Twitter, their blog, and all the other social media as separate entities. However, it’s the integration of all the social media into your web strategy that matters. If every account is its own separate thing – if your Facebook is not connected to your web site, to your Twitter account, to your blog, etc. – then all of the traffic and everything that’s happening on one site isn’t counting toward your main web site’s ranking. In other words, when they’re all disconnected, your ranking does not reflect your total online activity. But if they’re all connected and tagged together, your ranking will go up and reflect all of your activity.

HAVE A CONSISTENT IMAGE.
Just like your traditional marketing has a branded image, you want your business social media marketing efforts to have a consistent look and feel too. That means you should design your Facebook theme to match your brand, and at the same time ensure it looks like it belongs on Facebook. The same would be true for your Twitter theme and your blog theme, etc. For example, the actual look of a McDonald’s restaurant can vary quite a bit, yet the brand image and theme remain the same. When all of your social media sites, as well as your primary web site, have a similar look and feel, you put out a consistent brand that prospects and clients remember.

As technology continually evolves, the world of marketing will rapidly change. In order to get the best results with the least amount of effort, you need to be aware of the various pitfalls and take proactive action to avoid them. Next month, I will share three more common mistakes to be aware of so you can take proactive action and avoid the common mistakes.



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