No matter what industry you’re in, chances are you have a few products or services in your line that are commodities. From food and beverage items to household products to daily services, commodities are everywhere and make bottom line profits harder and harder to attain.
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Posts Tagged ‘Redefining’
Make Your Commodities Stand Out
Always Take Competition Seriously
Look at the specific ways in which you compete in the marketplace as well as what makes you unique. Then decide how technology can redefine the way you compete. For example, when was the last time you bought something from the Polaroid Company? At one time, they were the king of instant photography. But then technology and digital photography changed their industry, and the way they competed (instant photography) changed…but Polaroid didn’t change with it.
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How To Use Technology To Know Where You’re Going
Today we’re in an era of technology-driven transformation. That means you can attain higher profits when you use technology to redefine your products, your services, and/or how the industry in general works.
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TAKING SALES TO THE NEXT LEVEL, PART II
Last month, I covered the Golden Rule of Sales—give people the ability to do what they currently can’t do but would really want to do if they only knew they could have done it. This month, I would like to cover some additional areas to help take your sales to the next level.
REDEFINE THE VALUE YOU DELIVER
Always remember that you’re not simply selling a “thing”; you’re selling the competitive advantage of the product. In other words, part of your job is to help your customers use the product you sell to gain competitive advantage. No wonder margins are slim. Most companies simply sell the product, deliver it, and then leave. It’s then up to the customer to figure out specific guidelines for maximizing the use of the product organizationally. Is it any wonder why so many customers underutilize their purchases?
Obviously you can’t share secrets or proprietary information you learn about any of your other customers, but you can go beyond the guidelines and actually help customers figure out how to get a competitive advantage by using your product. By offering that kind of knowledge, you could possibly even charge more for your product because now you’re giving business value that far exceeds the value of the individual product.
REDEFINE PERCEPTION OF THE SALESPERSON
You need to shift from being a vendor to being a trusted advisor. A vendor simply supplies a product. A trusted advisor supplies true advantage. For example, a trusted advisor will recommend what is best for the customer, not best for the salesperson. When you seek that higher ground and become a trusted advisor, your clients trust you more.
Remember that the future is all about relationships. Relationships are all about trust, and you gain trust by earning it. So never teach people to distrust you by stretching the truth or hiding some pertinent information. To differentiate, you need to raise the bar on trust.
REDEFINE YOUR LEVEL OF SALES SUCCESS
When you focus on redefining what you already have you can take your current offering and leverage it to new levels. That’s when you become a sales leader, not because of some fast-talking sales pitch, but because of your commitment to your customers and their true needs. So focus on these four elements of redefining today and you’ll be able to give your customers tools and solutions they never dreamed possible. As a result, both you and your company will attain new levels of success and realize the profit potential you always knew existed.
TAKING SALES TO THE NEXT LEVEL, PART I
As a salesperson, you’re trained to ask customers what they want in terms of your product offerings. That’s wise advice. However, if you only ask customers what they want and then give it to them, you’re missing the biggest opportunity that has ever come in front of you.
Realize that clients will always under-ask because they don’t know what is possible. Think about it…No customer ever asked for a fax machine. They didn’t know it was possible to send printed communication via a phone line. No customer ever asked for an iPod. They didn’t know it was possible to listen to music without some sort of CD or spinning device. People don’t ask for things that they don’t know exist.
Technology allows us to do things that were once thought impossible. So for salespeople, while it is important to ask customers what they want and then to give it to them, realize that by doing so you’re merely competing with your competitors. Chances are your competitors are asking customers the same questions, they’re getting the same answers, and they’re providing the same solutions. When that happens, you end up competing on price and not differentiating yourself.
Therefore, the Golden Rule of sales is to give people the ability to do what they currently can’t do but would really want to do if they only knew they could have done it. That’s so much more profitable than simply giving clients what they ask for.
The key is that you have to look a little bit further into your customers’ predictable needs based on where they’re going. Only then you can see unmet needs and new opportunities.
At this point many salespeople might say, “But I don’t create the products; I just sell them. How can I deliver what customers don’t know is possible?” The answer lies in how you can redefine various aspects of your offering. Consider redefining your product. Today, it’s not about high-tech; it’s about higher-tech. In other words, it’s not about your product; it’s about how your clients use it.
Think about the products you sell. Sure, your customers are probably using the product for what it was intended to do. But could the same product help in another department? Could it impact the effectiveness of the company in some other way? Could it do something else or something more for your customers? Analyze how people have always used your product and think of other creative applications. That’s how you redefine your product so it adds more value and does what no one ever thought to ask.
Next month, I will show you how to redefine your customers and the value you bring to them.
